Parcel Shipping

As a general rule, parcels are dispatched within 48 business hours after payment is received, except in cases of force majeure or circumstances beyond the seller’s control, using Correos and international registered postal service with tracking number and delivery with signature. If you prefer shipping via a 24h courier company, the corresponding additional charge will apply. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postage. Transport costs may vary depending on the total weight of the parcel. We recommend grouping all items into a single order. We are not responsible for damage caused by improper use of the product after delivery. If the order arrives damaged, the customer is advised to report it within a maximum of 24 hours from receipt in order to process the corresponding claim. Please note that, for the postal carrier to deliver your purchase, you may be required to prove your identity (ID). If you are not at home, a notice may be left in your mailbox; in that case, please go to your post office with the notice and your ID to collect the parcel. If you cannot go in person, another person may collect it with your ID or a photocopy and with the form included in the postal notice duly completed.

If you do not collect the parcel within 15 days (see date on the notice), it will be returned to us; in that case, we will resend it at no charge by standard mail. We are not responsible for possible loss in shipments sent by standard mail, or when, in the case of registered mail, the postal tracking indicates that the shipment has been delivered. If you want us to resend it by registered mail or another method, you must pay the corresponding cost.

No “item not received” claims will be accepted when the carrier’s tracking system indicates that the shipment has been delivered or made available to the recipient.