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Thank you for shopping at VintageStickerFactory.com. We want to ensure you are fully satisfied with your purchase. However, due to the nature of our products, it is essential that you are aware of our return and cancellation policies.
Customized and Made-to-Order Products
All items on VintageStickerFactory.com are goods made according to consumer specifications or clearly personalized, designed exclusively to meet your specific design and customization requirements.
According to Article 16 of Directive 2011/83/EU, customized goods are exempt from the right of withdrawal. This means that returns or refunds for these products are not possible once the purchase is completed, unless the product has manufacturing defects or errors.
Returns for Manufacturing Defects or Errors
If the product received has a manufacturing defect or does not match the specified order, please contact us at hello@vintagestickerfactory.com within 14 days of receiving the product, attaching a photo and a description of the issue. Our customer service team will review your request and take the necessary steps to resolve the issue, either by replacement or adjustment.
Contact Us
If you have any questions about our return policy, please feel free to contact our support team at hello@vintagestickerfactory.com or through the contact form on our website.
Thank you for your understanding and for choosing VintageStickerFactory.com.