Shipping and returns

Shipping and returns

Sending the package

As a general rule, packages are sent within 48 hours of receipt of payment, through the Post Office, certified mail with tracking number and delivery with signature. If you prefer certified shipping through a 24-hour courier company, the corresponding additional charge will be applied. Contact us before requesting this option. Whichever shipping method you choose, we'll provide you with a link so you can track your order online.

Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for any damage your package may suffer after shipment, but we do everything possible to protect all fragile items.

Please note that for the postman to deliver your purchase you must demonstrate Your identity with the DNI, in the event that you are not at home they will leave a notice in the mailbox, in that case go to your post office with the notice and your DNI to pick up the shipment there, if not You can go in person, anyone can pick it up with your ID or a photocopy and with the form that you will find in the duly completed post notice.

In the event that you do not pick up the order within 15 days (see date in the notice) your order will be returned to us, in that case we will resend it to you free of charge by ordinary mail. In this case we are not responsible for possible losses, the ordinary mail does not guarantee the reception of the same by the interested party. If you want us to send it to you by certified mail or other means, you will have to pay the cost of it.