Purchases made at Vintage Sticker Factory Ltd, with registered office at 20 Wenlock Road, London N1 7GU, United Kingdom, operating under the trade name Vintage Sticker Factory (hereinafter, “Vintage Sticker Factory”), are subject to the following general conditions.

Taxes

Vintage Sticker Factory Ltd is not registered for Value Added Tax (VAT) purposes in the United Kingdom. Therefore, the prices displayed on this website are net prices and do not include VAT.

Depending on the destination country, the customer may be subject to import taxes, local VAT, customs duties or other charges imposed by local authorities. Any such charges shall be borne entirely by the customer and are not included in the product price or shipping costs.

Shipping Methods and Delivery Times

Orders are processed on the first business day following payment confirmation. Delivery times are calculated in business days and may be affected by local or national holidays, as well as logistical incidents beyond the seller’s control.

Vintage Sticker Factory products are custom-made and prepared individually after payment has been completed. The usual preparation time is up to 48 business hours. Once dispatched, delivery becomes the responsibility of the selected shipping carrier.

Shipments made through national or international postal services have an estimated delivery time of 2 to 10 business days from dispatch, which may be extended depending on the destination country, customs controls, postal congestion, or peak periods such as holidays or promotional campaigns.

Therefore, the total estimated time from purchase to delivery may range between 3 and 12 business days. An order shall not be considered lost or undelivered until at least 20 calendar days have elapsed from the shipping date.

The customer expressly acknowledges that opening a payment dispute or claim (including PayPal disputes) before the end of the indicated delivery period does not accelerate delivery and may interfere with the normal logistics process.

Warranty

Products purchased from Vintage Sticker Factory are covered by the statutory warranty applicable under consumer protection laws in the customer’s country of residence. A minimum legal warranty of 2 years against manufacturing defects is provided.

The warranty does not cover damage resulting from improper use, normal wear and tear, or limitations inherent to the design of the product. Customers are advised to carefully review product descriptions and contact customer service prior to purchase if clarification is needed.

Returns and Exchanges

Vintage Sticker Factory offers after-sales support to resolve any issues related to products or shipments. In the event that a customer receives a defective product, an incorrect model, size or color, or an incomplete order, the issue will be corrected by sending a replacement at no additional cost.

As products are custom-made according to customer specifications, returns or exchanges of correctly manufactured and dispatched orders are not accepted, except where legally required.

No claims or returns shall be accepted for delivery delays when the shipment is still in transit within the stated timeframes and valid tracking information has been provided.

Shipping and Returns

Parcel Shipping

As a general rule, parcels are dispatched within 48 business hours after payment is received, except in cases of force majeure or circumstances beyond the seller’s control, using Correos and international registered postal service with tracking number and delivery with signature. If you prefer shipping via a 24h courier company, the corresponding additional charge will apply. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postage. Transport costs may vary depending on the total weight of the parcel. We recommend grouping all items into a single order. We are not responsible for damage caused by improper use of the product after delivery. If the order arrives damaged, the customer is advised to report it within a maximum of 24 hours from receipt in order to process the corresponding claim. Please note that, for the postal carrier to deliver your purchase, you may be required to prove your identity (ID). If you are not at home, a notice may be left in your mailbox; in that case, please go to your post office with the notice and your ID to collect the parcel. If you cannot go in person, another person may collect it with your ID or a photocopy and with the form included in the postal notice duly completed.

If you do not collect the parcel within 15 days (see date on the notice), it will be returned to us; in that case, we will resend it at no charge by standard mail. We are not responsible for possible loss in shipments sent by standard mail, or when, in the case of registered mail, the postal tracking indicates that the shipment has been delivered. If you want us to resend it by registered mail or another method, you must pay the corresponding cost.

No “item not received” claims will be accepted when the carrier’s tracking system indicates that the shipment has been delivered or made available to the recipient.